"We wanted to automate everything from lead tracking to order fulfillment, and one of the unique aspects of our company is that our products require the return of the defective part.  We needed a way to manage returned products, and to control the integrated processes that are responsible for affecting their repair, so we could get them back on the shelf for resale.  The ServiceWorks® software from Xcel manages our returns automatically for us and helps us keep our customers aware of outstanding returns."

"Xcel Software worked with us determining our needs and customized ServiceWorks® to meet our varied business practices, including equipment tracking, order processing and contract maintenance. As our business expands and changes we know ServiceWorks® will be able to meet our future business requirements."

"As a network integrator and service provider our information management needs grew with the development and growth of our business. However, it could also be said that our business grew because of our ability to develop and implement the right software solution. Xcel Software and its ServiceWorks® software was a crucial step in the growth and development of our company. Their staff took the time to understand our business and design a product that not only met our needs, but dramatically improved efficiency and the flow of information. For these reasons, I can confidently recommend Xcel Software to any company that is looking to develop or improve software and technology solutions to help grow their business."